We can’t accept returns on Premix due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at 90000 61547within one week of receiving your order. We’re happy to help you find something you’ll love.

We’ll gladly accept returns or exchanges on faulty & defective. If your order is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns that is in working order. Please be sure all items are returned or exchanged within 10 days of the purchase date. Items purchased online can only be returned through the mail.

Email your order number, name, reason for return, and the item and quantity you wish to return to, or give us a call us at 90000 61547. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.